Responsible gaming

C2 Gaming is committed to ensuring that players gamble responsibly by maintaining control of their gambling so that it remains enjoyable. We believe it is our responsibility to remain fully aware of the social and financial harms associated with problem gambling.

Maintaining Control

Gambling should be done in moderation and not as a means to escape problems.
Avoid chasing losses.
Only gamble with money you can afford to lose.
Keep track of the time and monitor the amount of money you spend.
We provide detailed account statements and P&L history upon request.
Use the deposit limits controls to help you control the amount you can spend.
If you require information relating to this facility, please contact your casino.
If you need a break from gambling, self-exclusion can completely block your access to the services and betting accounts.
If you require information relating to this facility, please contact your Customer Services department in your casino Balance your gambling with other leisure activities.
Try to understand the odds/probabilities of winning and losing, and the rules of the games you are playing.

Self-assesment

Where difficulties arise it is important that you find this out as early as possible so that you can put preventative measures in place and get further help if needed. Below are common signs that indicate you may be experiencing issues with your gambling:

Have others ever criticised your gambling?
Do you gamble to escape from a boring or unhappy life?
Do arguments, frustrations or disappointments make you want to gamble?
Do you gamble alone for long periods?
Do you stay away from work, college or school to gamble?
Have you ever lied to cover up the amount of money or time you spend gambling?
Have you lied, stolen or borrowed in order to maintain betting habits?
Are you reluctant to spend ‘gambling money’ on anything else?
Have you lost interest in your family, friends or pastimes due to gambling?
After losing, do you feel that you have to try and win back your losses as soon as possible?
If you run out of money when gambling, do you feel lost and in despair and feel the need to gamble again as soon as possible?
Do you gamble until your last penny is gone, even the bus fare home or the cost of a cup of tea?
Do you feel depressed or even suicidal because of your gambling?

The more questions that you answer ‘yes’ to, the more likely it is that you are having difficulties with your gambling. To speak with someone who can give you advice and support, please contact one of the organisations listed below.

Self-exclusion

Should you need to take a break from gambling, casinos usually provide a self-exclusion facility which can be set by yourself under "My account" section or by contacting our customer service agents. If there’s no such section - please contact your casino support. Self-exclusion means that your account will remain closed for a minimum period of 3 months, and will not be reactivated under any circumstances during the exclusion period.

We recommend that you seek additional support and advice from a professional problem gambling support agency during the self-exclusion period. Although the minimum period of time that self-exclusion can be set is three months, there is no maximum period of time and self-exclusion can be permanent.

Most gambling / gaming operators offer self-exclusion, you should request self-exclusion with each operator where you hold an account.You should also consider installing software that blocks access to internet gambling websites.

BETTING, DEPOSIT AND LOSS LIMITS

C2 gaming supports the facilities for the customers to limit the amount they can bet (i.e. total stakes), deposit and/or lose through their betting over specific time periods. If you require information relating to this facility, please contact your casino Customer Services department.

Limits can be revised downward at any time, but an increase can only be accepted earliest 7 days after the request is made. After that period the customer must once again agree on the increase by contacting our Customer Services department.

PREVENT THOSE THAT ARE UNDERAGE
ACCESSING GAMBLING SITES

С2 gaming advises and encourages our customers to prevent minors from accessing gambling websites. Furthermore, we would recommend that you install filter software. This software will allow you to restrict internet access for children and young people. You can find more information on this topic at www.saferinternet.org. Filter software such as www.netnanny.com can offer further protection.

Underage gambling

C2 Gaming does not permit anyone under the age of 18 to open an account or utilise any of the services we provide. We take our responsibility in this matter extremely seriously.